Customs Builds Terms & Conditions

We want building your custom bike to be a great experience from start to finish. A few things are worth knowing up front — they help protect you as the customer and us as a small workshop, and make sure we're both on the same page the whole way through.

1. Deposits

  • To get the quoting process started on your custom build, we ask for a €200 deposit. This secures your place in the queue and covers the time we spend speccing out your build.
  • If the build doesn't go ahead, we reserve the right to retain 25% of the deposit to cover costs already incurred — this can include parts already ordered, and time spent speccing the build.

2. Availability of parts

  • We do our best to source every component on time, but availability can shift due to supply issues beyond our control. If something's delayed or out of stock, we'll let you know as soon as we do, so we can talk through alternatives or an adjusted timeline together.

3. Cancellations

  • If you cancel after work has started, a restocking fee may apply to any components we wouldn't normally stock or resell.
  • For a bike that's built but not collected or paid for, we reserve the right to keep the non-refundable portion of the deposit, and may resell the bike if we don't hear from you within 30 days.

4. Warranty and repairs

  • Every custom build comes with a warranty on the frame and components, generally following the manufacturer's own terms. If something fails due to a manufacturing defect, we'll help you through the warranty process.
  • Any adjustments or repairs outside of warranty may come with a small fee, which we'll always tell you about upfront.

5. Returns

  • Because each bike is built specifically around you — your measurements, your parts, your choices — we're not able to accept returns once a build is complete. It's made for one rider, so it isn't something we can resell as new.

Take your time before finalising your build — we're always happy to talk through options along the way, and our goal is simple: a bike that's exactly what you wanted.

Delivery

Most custom builds are collected in person from the shop. If you need it shipped, we'll give you a shipping quote once it's safely boxed up — cost depends on destination and packaging, and it's added to your final payment. We take real care in how we pack it, so delivery times can vary a bit depending on courier and distance.